bwm55 Privacy Policy

1 Introduction & Scope

This Privacy Policy applies to all personal data processed by bwm55 in connection with the operation of the bwm55 website located at bwm55.vip (the "Platform") and any related mobile applications, customer support services, and marketing communications directed at players.

By registering an account on bwm55 or by using any feature of the Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and processing of your personal data as described herein. This Policy forms part of the bwm55 Terms and Conditions.

This Policy does not apply to third-party websites, services, or applications that may be linked from bwm55 or that operate independently of the Platform, even if they share our branding. Please review the privacy policies of any third-party services you use separately.

2 Data Controller

For the purposes of the Philippine Data Privacy Act of 2012, bwm55 is the Personal Information Controller (PIC) in respect of personal data collected through the Platform. bwm55 determines the purposes and means of the processing of your personal data as described in this Policy.

If you have any questions, requests, or complaints regarding the processing of your personal data, please contact our Data Protection Officer (DPO) using the contact details provided in Section 14 of this Policy.

3 Personal Data We Collect

bwm55 collects the following categories of personal data from players and prospective players:

3.1 Registration Data

• Full legal name as it appears on your government-issued ID;
• Date of birth (to verify 21+ age eligibility);
• Residential address (province, city, barangay);
• Email address;
• Mobile phone number (Philippine mobile number);
• Username and encrypted password.

3.2 Identity Verification (KYC) Data

• Copies of government-issued photo identification (e.g., UMID, PhilSys National ID, Driver's License, Philippine Passport);
• Proof of residential address documents (e.g., utility bill, bank statement);
• Selfie or liveness verification image (where required for KYC);
• Payment method ownership documentation (e.g., GCash account screenshot).

3.3 Financial Data

• GCash mobile number and partial wallet reference data;
• Bank account name and partial account number for bank transfer withdrawals;
• Transaction history including deposits, withdrawals, and game session records;
• Promotional bonus activity and wagering history.

3.4 Technical & Usage Data

• IP address and approximate geolocation;
• Device type, operating system, and browser information;
• Session timestamps, login history, and Platform navigation logs;
• Game play activity and betting patterns (used for responsible gaming monitoring).

3.5 Communications Data

• Records of customer support conversations via live chat;
• Email and SMS communications sent to or received from you;
• Feedback, surveys, or complaint submissions.

4 How We Collect Your Data

bwm55 collects personal data through the following means:

• Directly from you — when you register an account, submit KYC documents, make deposits or withdrawals, contact customer support, or participate in promotions;
• Automatically — when you access and use the Platform, through cookies, web beacons, log files, and similar technologies as described in Section 7;
• From third-party service providers — including identity verification services, payment processors (GCash, PayMaya, BPI, BDO, Metrobank), and fraud detection partners, who may provide us with additional data to supplement what you have provided directly;
• From public sources — including regulatory watch lists and publicly available information, where required for AML compliance.

5 Purpose of Processing & Legal Basis

bwm55 processes your personal data for the following purposes and on the following legal bases under the DPA 2012:

bwm55 will not process your personal data for any purpose that is incompatible with the purposes listed above without first obtaining your explicit consent or establishing a separate legal basis.

6 Data Sharing & Disclosure

bwm55 will never sell your personal data to third parties for their own marketing purposes. We share your data only in the following limited circumstances:

6.1 Service Providers (Personal Information Processors)

bwm55 engages carefully selected third-party service providers who process personal data on our behalf and only under our documented instructions. These include:

• KYC and identity verification technology providers;
• Payment processors including GCash (Mynt), PayMaya (Maya Bank), and partner Philippine banks (BPI, BDO, Metrobank);
• Game software providers and live dealer studio operators;
• IT infrastructure, cloud hosting, and cybersecurity service providers;
• Customer support platform operators;
• Fraud detection and AML screening vendors.

All service providers are bound by data processing agreements that require them to implement appropriate technical and organizational security measures and to process data only for the specified purpose.

6.2 Regulatory & Legal Disclosures

bwm55 is required by Philippine law to disclose personal data to the following authorities where applicable:

• Philippine Amusement and Gaming Corporation (PAGCOR) — gaming regulatory reporting;
• Anti-Money Laundering Council (AMLC) — suspicious transaction reports and covered transaction reports;
• National Privacy Commission (NPC) — personal data breach notifications and regulatory investigations;
• Philippine courts or law enforcement agencies — pursuant to valid legal process, court order, or subpoena.

6.3 Business Transfers

In the event of a merger, acquisition, restructuring, or sale of all or part of bwm55's business, personal data held by bwm55 may be transferred to the acquiring entity as part of that transaction. You will be notified via the email address on your account prior to any such transfer, and the privacy protections described in this Policy will continue to apply.

7 Cookies & Tracking Technologies

bwm55 uses cookies and similar tracking technologies to operate and improve the Platform. A cookie is a small text file placed on your device when you visit bwm55.vip. We use the following types of cookies:

• Strictly Necessary Cookies: Required for the Platform to function correctly — including maintaining your login session and keeping your game state. These cannot be disabled without affecting Platform functionality.
• Performance Cookies: Collect anonymized data about how visitors use the Platform (page views, navigation paths, error rates) to help us improve the user experience.
• Functional Cookies: Remember your preferences such as language settings, currency display, and responsible gaming limits you have configured.
• Security Cookies: Used to detect fraudulent login attempts and unusual account activity patterns.

bwm55 does not use third-party advertising or retargeting cookies. You may configure your browser to reject or delete cookies, though doing so may affect your ability to use certain Platform features. Your consent to non-essential cookies is requested via the cookie consent notice on your first visit to bwm55.vip.

8 Data Retention

bwm55 retains personal data for no longer than is necessary for the purposes described in this Policy, subject to applicable legal and regulatory retention obligations. Specific retention periods are as follows:

• Account and KYC data: Retained for the duration of the account plus five (5) years after account closure, in compliance with PAGCOR and AMLC record-keeping requirements;
• Transaction and financial records: Retained for five (5) years from the date of the transaction;
• Customer support records: Retained for two (2) years from the date of the last interaction;
• Marketing communication records: Retained until you withdraw consent, plus one (1) year for suppression list purposes;
• Technical and usage logs: Retained for twelve (12) months, after which they are aggregated and anonymized.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymized in accordance with our internal data disposal procedures.

9 Data Security

bwm55 implements comprehensive technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, and destruction. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and bwm55 servers;
• AES-256 encryption at rest for all sensitive personal data stored in our databases;
• Password hashing using industry-standard algorithms — your plaintext password is never stored;
• Two-factor authentication (2FA) available to all players and required for administrative access;
• Access controls — personal data is accessible only to bwm55 staff who require it to perform their role, governed by role-based access policies;
• Regular security audits and penetration testing conducted by independent cybersecurity firms;
• Personal data breach response procedures — in the event of a breach affecting your data, bwm55 will notify the NPC and affected players within the timeframes required by the DPA 2012.

10 Your Rights Under the DPA 2012

As a data subject under the Philippine Data Privacy Act of 2012, you have the following rights in respect of your personal data processed by bwm55:

• Right to be Informed: You have the right to know that your personal data is being collected and processed, as set out in this Policy;
• Right to Access: You may request a copy of all personal data bwm55 holds about you;
• Right to Correction: You may request that inaccurate or incomplete personal data be corrected. You can update most account information directly from your account settings after login;
• Right to Erasure / Blocking: You may request deletion or blocking of personal data that is no longer necessary, collected unlawfully, or where you have withdrawn consent — subject to our legal retention obligations under PAGCOR and AMLC regulations;
• Right to Object: You may object to the processing of your personal data for direct marketing or profiling purposes. Opt-out from marketing communications is available at any time via your account settings or by contacting our DPO;
• Right to Data Portability: You may request a copy of personal data you have provided to bwm55 in a structured, commonly used, and machine-readable format;
• Right to Lodge a Complaint: If you believe bwm55 has violated your data privacy rights, you may file a complaint with the National Privacy Commission (NPC) of the Philippines.

To exercise any of the above rights, please contact our Data Protection Officer as described in Section 14. bwm55 will respond to verified data subject requests within fifteen (15) business days.

11 Children's Privacy

As part of our KYC verification process, all players must submit a government-issued photo identification document confirming they meet the minimum age requirement. This process also serves as our primary control against underage access to the Platform.

12 Cross-Border Data Transfers

In the course of operating the bwm55 Platform, personal data may be transferred to and processed in countries other than the Philippines — for example, by cloud hosting infrastructure providers or international game studio operators. Where such transfers occur, bwm55 ensures they comply with Section 21 of the DPA 2012, which permits cross-border transfers only where the receiving country has an adequate level of data protection, or where appropriate safeguards are in place (such as contractual clauses requiring the recipient to maintain DPA-equivalent protections).

bwm55 does not transfer personal data to jurisdictions that do not provide adequate protection for data subjects' rights without first implementing contractual safeguards and, where required, notifying the National Privacy Commission.

13 Changes to This Privacy Policy

bwm55 may update this Privacy Policy from time to time to reflect changes in our data processing practices, applicable law, or PAGCOR / NPC regulatory guidance. Material changes will be communicated to registered players via email or SMS notification at least seven (7) days prior to the effective date of the change.

The most current version of this Policy will always be accessible at bwm55.vip/privacy-policy. The "Last Updated" date at the top of this page indicates the most recent revision. Your continued use of the bwm55 Platform following publication of an updated Policy constitutes your acceptance of the changes.

14 Contact & Complaints

For any questions, requests to exercise your data subject rights, or concerns about this Privacy Policy or bwm55's data processing practices, please contact our Data Protection Officer:

• Live Chat (fastest): Available 24/7 from your bwm55 account dashboard after login at bwm55.vip
• Email: [email protected] — mark your subject line "DPO / Privacy Request"

bwm55 will acknowledge receipt of your request within five (5) business days and will endeavour to resolve it within fifteen (15) business days. If you are not satisfied with our response, you have the right to escalate your complaint to: